Cancellation policy

OUR CANCELLATION POLICY

Terms and conditions

The following terms and conditions apply to all Godoit experiences and are compliant with Italian and European laws in the field of tourism.

Deposit

We require a 700 € per person deposit (which includes a non-refundable 200 € cancellation tax) for every travel experience booked 90 days before the tour start date. For custom private tours and company tours the non-refundable deposit will be defined on a case-by-case basis.

ATTENTION. All cycling tours sold on the SHOP require 100% total amount  payment at the booking because of short terms policy cancellation.

Balance

Payment of the deposit and subsequent formalization by the Godoit team defines the booking confirmation and implies issuing an invoice for the balance which needs to be paid 90 days before the beginning of your holiday. Any booking made within 90 days from the tour’s beginning requires immediate payment of the whole amount.

Late payment

In case payment of the balance should not be received 75 days prior to the start of your Godoit experience, a late payment fee of 150 € will be automatically applied; in case payment of the balance should not be received 60 days prior to the tour start, Godoit team will be entitled to cancel the booking without any deposit refund.

Payment method

Payments must be made in € via debit card, credit card (Visa, Mastercard, American Express or Discover) or bank transfer. We don’t accept payments in cash or cheque.

Prices

Godoit travel experiences published on Godoit Srl’s website are all in € per person and are for a double room shared with another biker. Taxes are included, except for local tourist tax (few €) to be paid to Italian authorities and will be applied at check-out.

Guests who wish to have exclusive use of their bedroom will be billed an extra charge for “room for single use” which will vary based on the tour and season, as specified on our website.

Godoit travel experiences pricing as seen on the website refer to scheduled tours on specific dates, staying in specific accommodation facilities for a minimum group of 3 people.

Actual quotations may differ up to maximum 8% compared to prices published on the website, in compliance with Italian and community regulations in the field of travel packages.

There will be no price amendments in favour of clients for late arrivals or early departures, without prejudice to the provisions of travel protection which we suggest you select during the booking procedure.

Cancellation policy

Cancellation policies take into account costs sustained by Godoit Srl long before the traveller’s departure, in compliance with Italian and community regulations in the field of consumer right protection. The price for the trip is defined as everything purchased by Godoit Srl as part of the tour, including updates and room for single use supplements. To avoid cancellation and trip amendment costs we strongly advise to consider purchasing travel protection in addition to your booking. Scheduled tours published on the website will be organized for a minimum of three participants: Godoit team reserves the right to cancel a tour up to 30 days before departure in case the minimum number of participants is not reached, refunding the whole amount paid by clients, net of cancellation tax of 200 €.

ATTENTION. All cycling tours sond on the SHOP have a different and more comfortable cancellation policy from 15 days to 24h check-in deadline, depending on type of tour. Please doublecheck them during your booking process or email to: info@godo-it.com

Amendments and cancellations to the Godoit itinerary

Godoit team reserves the right to modify dates, itineraries, activities and hotels on any tour due to unexpected and/or unmanageable events such as bad weather: our aim is to always guarantee the safety of our clients during scheduled activities.

For the same above mentioned reasons Godoit team reserves the right to cancel, modify or delay any tour at any time and for any reason: in case of cancellation of the whole tour, clients will receive a travel credit for the paid amount.

Please note Godoit Srl and its partners are not responsible for any personal expense sustained due to itinerary changes or tour cancellations (for example prepaid hotel accommodation or flight tickets), therefore we advise you to reach out to team before you proceed with other travel bookings.

Presence of children and minors

Your children and family members are welcome to join our Godoit experiences.

Please note certain activities are subject to age restrictions, so we suggest you opt for the dedicated “family“ packages and you contact Godoit team to request information regarding age limits for the various tour activities you wish to choose. Children under 18 years of age can regularly take part to the cycling tours if accompanied by an adult and are responsible for their own level of physical and athletic fitness, which needs to be duly notified to us during the booking procedure.

The use of pedal-assisted bikes is not allowed for anyone below the age of 14.

Please be aware e-bikes don’t provide any help downhill, so always assess the technical level of downhill sections before you begin a route in order to avoid any difficulty and any risk for your health.

Travel documents

All Godoit clients are responsible for the validity and completeness of their travel documents: if a client is not able to provide the required valid travel documents and is forced to cancel his participation in the Godoit experiences, our standard cancellation policy will apply.

Waiver

Godoit Srl and its partners are not responsible for any possible personal injury or damage to property caused by clients during the Godoit experiences; moreover Godoit Srl and its partners are not responsible for personal injuries caused by or due to physical exertion for which a client is not prepared for, forces of nature, collisions with other bicycles, pedestrians or vehicles, road conditions; flights, trips by train, car, boat and other means of transport, for alcohol consumption, terrorist attacks, civil disorders, high altitude activities and stays, mechanical failure, lack of or difficulty to access medical help in remote locations or inadequate medical assistance once provided.

Clients will have to sign a waiver in favour of Godoit Srl and its partners before the beginning of their tour: failure to sign the waiver implies not being allowed to take part to the trip and will automatically trigger our cancellation policy.

Limitation of liability

Godoit Srl and its partners are not responsible for any expense not specified as “included in the cost of the trip” but deemed necessary to reach the starting point or the ending of the Godoit experience. Moreover, our company is not responsible in any way for services rendered or quality of travel services outside the Godoit experience and suggested by our team.

Lost property

Godoit Srl and its partners are not responsible for the loss or damage to personal items such as passports, tickets, luggage or other documents belonging to clients. Your luggage may often be left unattended during travel transfers, so we suggest not to bring valuable items with you.

Various

Godoit team makes every effort to make sure Godoit website contents are always correct and updated, however we can’t be held responsible for typos and mistakes, including incorrect prices.

We kindly ask any clients who suffer from allergies and/or intolerances to inform Godoit team in advance when creating their Profile (link) and to make sure any information has been received by the various restaurants that will be visited during the holiday.

All Godoit clients allow our company and our staff to take pictures and/or make videos during tours, to be used for promotional and commercial activities without expecting any payment, now or in future. Clients accept to assign any right, title and interest they may have on any support in which their name or likeness may be used by Godoit Srl and its partners.

Clients agree that Godoit Srl and its partners may use any testimony relating to rendered services for promotional and/or commercial uses without any present or future remuneration. Godoit pictures contained on this website are protected by copyright for Godoit Srl and can’t be reproduced without authorization.

EMERGENCY NUMBERS

Our guides will always be at your disposal during your Godoit experience. Nevertheless, we strongly advise you save and give your families our emergency contacts and numbers before you leave for your trip. Better safe than sorry.

E-mail: info@godo-it.com

Emergency Tel: +39.3311760341